Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, and password when you create an account or place an order.
• Order & transaction data: Purchase history, billing/shipping addresses, and payment method details (we do not store full card numbers).
• Usage data: Pages visited, time spent on the site, browser type, device information, and IP address.
• Communications: Messages you send us via contact forms, email, WhatsApp, or support tickets.
• Cookies: Small files stored in your browser to remember your preferences and improve your experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, and send order confirmations and shipping updates.
• Respond to your questions, support requests, and WhatsApp messages.
• Send you promotional emails or WhatsApp campaigns if you have opted in (you can opt out at any time).
• Improve our website, products, and services based on how you use them.
• Prevent fraud and ensure the security of your account.
• Comply with legal obligations.

3. WhatsApp Messaging

We use the WhatsApp Business API (Meta Platforms) to communicate with customers who contact us via WhatsApp. By messaging us on WhatsApp, you agree that:

• Your messages and phone number are received and stored by our system to provide support.
• We may send automated replies, order updates, or promotional messages if you have opted in.
• You can opt out of promotional WhatsApp messages at any time by replying STOP.

WhatsApp communications are also subject to Meta's Privacy Policy.

4. Cookies

We use cookies to:

• Keep you logged in to your account.
• Remember your cart and wishlist items.
• Analyse site traffic and usage patterns (analytics).

You can disable cookies in your browser settings, though some features of the site may not function correctly without them.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

• Payment processors (e.g. Stripe, PayPal, Xendit) to complete transactions securely.
• Shipping partners to deliver your orders.
• Service providers who help us operate the website (hosting, email, analytics) under strict confidentiality agreements.
• Legal authorities when required by law or to protect our rights.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for up to 7 years for accounting and legal compliance. You may request deletion of your data at any time (see Section 8).

7. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and restricted access to personal data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and personal data.
• Opt out of marketing emails or WhatsApp messages at any time.
• Withdraw consent for any data processing you previously agreed to.

To exercise any of these rights, contact us at Support@fast-prime.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Support@fast-prime.com
• 0770942897
• https://www.technogem-dz.com